Shipping Policy

Last updated: October 3, 2026

Here is what to expect when you order a physical Tagoye tag or printed card.

Where we deliver

We deliver to locations across Pakistan covered by our courier partners. If your address is outside their delivery area, please contact us before ordering.

Delivery charges and payment

Standard delivery is free across supported locations in Pakistan. Cash on Delivery is available where shown at checkout. Your order total and available payment options are displayed before you place your order.

Dispatch and delivery times

We aim to dispatch confirmed, in-stock orders within 6 hours. Delivery usually takes 24–48 hours, depending on your location.

These times are estimates. Remote areas, public holidays, weather, or courier disruptions can sometimes mean a longer wait. If an item is out of stock, dispatch may take longer.

Your delivery details

Please check your name, phone number, and complete address before ordering. If you spot a mistake, contact us as soon as possible. Once a parcel has been dispatched, address changes may not be possible.

If a delivery is missed or a parcel is returned, contact us so we can help arrange the next steps.

Late, missing, or damaged parcels

If your order has not arrived within the expected delivery window, contact us with your order details. We will check with the courier and help resolve the issue. Tracking details can be shared where available.

If your parcel arrives damaged or contains the wrong item, let us know and share photos of the product and packaging so we can look into it.

Returns and replacements

For return or refund requests, please read our Refund Policy. Our 1-year free replacement terms for eligible physical tags and cards are explained in the Terms & Conditions.

Need help with your delivery?

Visit our Contact page or email support@tagoye.com. Include your order details so we can find your shipment.