TAGOYE SUPPORT
How can we help?
A question about your tag, an order, or working with us? Choose a way to get in touch, and tell us what you need.
Pick your way to talk.
Start a chat, write an email, or give us a call.
For an order or tag issue, have your order number or tag ID ready. Please keep passwords and OTPs private.
Write a quick message.
A few details help us understand your question.
A quick answer might help.
Tap a question to read more.
How do I activate my tag?
Follow the instructions provided with your tag or in your Tagoye account. If you get stuck, contact us with your tag ID and explain which step you are on.
Where is my order?
Send us your order details so we can check its progress. You can also read our Shipping Policy for delivery information.
Can I request a replacement?
Eligible physical tags and printed cards include 1-year free replacement for covered defects. Share your purchase details and a photo of the issue. See our Refund & Replacement Policy.
Do you offer bulk or reseller options?
Contact us about the quantity you need and your business. Choose “Reseller / bulk order” in the message form so we can direct your enquiry.
How do I transfer a tag?
Contact support with your tag ID and the details of the change. We can guide you through the next steps. Do not share account passwords or OTPs.
Can I pay cash on delivery?
Cash on Delivery is available where offered at checkout. Check the payment options shown for your address before placing your order.