Privacy Policy
Last updated:
This policy explains how Tagoye handles information when you use our website, app, tags or cards, place an order, or contact support.
Information we handle
Depending on how you use Tagoye, this may include your name, phone number, email, delivery address, order and payment details, and information you send to support.
If you use the relevant features, we also handle vehicle details, uploaded documents, emergency contacts, and scan or communication activity. Technical records may include your IP address, browser or device information, and pages visited.
How we use it
We use information to create and manage accounts, activate tags, deliver orders, connect calls or messages, send relevant notifications and reminders, provide support, and protect the platform from misuse. Website usage information helps us understand and improve the service.
Keeping your number private
Tagoye's masked contact features are designed to hide your personal phone number from the person scanning your tag. Tagoye and the communication providers still need to process the number to connect calls or messages.
Information you choose to publish on a tag page or public profile may be visible to people who open it. Avoid adding private details to public fields, and only upload information you have permission to use.
Service providers and other sharing
Relevant information may be shared with providers that help with hosting, analytics, delivery, payments, and phone or messaging services. We may also disclose information when lawfully required or when necessary to address fraud or security issues.
Some providers may process information outside Pakistan. Their services and any external websites you visit have their own privacy policies.
Cookies and analytics
Cookies and similar technologies can support account sessions, preferences, and website measurement. Our website includes Google Analytics to help us understand website usage. You can read Google's Privacy Policy for details about its data handling.
You can manage cookies through your browser settings. Blocking some cookies may affect features such as signing in.
Security and retention
We use reasonable safeguards to protect information, but no online system can guarantee complete security. Please keep your passwords and OTPs private.
We retain information for as long as needed to provide services, manage orders, resolve issues, and meet applicable legal requirements. Some records may need to be retained after an account is closed.
Your choices and privacy requests
You can contact us to request access to your information, correct inaccurate details, or ask for account closure and deletion. We may need to verify your identity first and explain any records we must retain.
If you receive promotional messages, you can ask us to stop them. Necessary account or order updates may still be sent.
Children's information
If you believe a child has shared personal information without appropriate permission, contact us so we can review the information and any removal request.
Updates and contact
We may update this policy as our services or data practices change. The latest version will appear here with a revised date.
For privacy questions or requests, email support@tagoye.com or visit our Contact page. General rules for using Tagoye are explained in our Terms & Conditions.