Refund & Replacement Policy

Last updated: October 3, 2026

If there is a problem with your physical Tagoye tag or printed card, here is how we can help.

One-year free replacement

We offer 1-year free replacement for eligible physical and printed tags or cards, starting from the purchase date. This covers manufacturing, printing, or material defects that appear during normal use.

The replacement policy applies to physical products only. Website and app access are covered separately in our Terms & Conditions.

What is not covered

Loss, theft, accidental or intentional damage, misuse, incorrect installation, unauthorized changes, and normal wear are not covered by free replacement.

Damaged or incorrect orders

If your order arrives damaged or contains the wrong item, contact us as soon as you notice it. Share photos of the product and packaging so we can check what happened and arrange the appropriate solution.

Refund requests

Our standard product promise is free replacement for eligible defects within one year. If you would prefer a refund, please contact us with your order details and the reason for your request.

We review refund requests individually and will explain the available resolution before asking you to return anything. Nothing in this policy takes away any rights you have under applicable law.

How to request help

Email support@tagoye.com or visit our Contact page. Include your order number or purchase details, a short explanation of the issue, and clear photos where relevant.

Returns and approved refunds

Please wait for our return instructions before sending a product back. Keep the product and any packaging you still have while we review your request.

We will explain the return arrangements and any applicable delivery costs before you send it. If a refund is approved, we will confirm the amount, payment method, and expected processing time with you, including for Cash on Delivery orders.

Related information

For delivery details, read our Shipping Policy. For account access and general product terms, read our Terms & Conditions.